Returns & Exchanges
Epomaker offers a 7-day return policy for most items and a 1-year warranty on keyboards to ensure you are fully satisfied with your high-performance typing experience. If your product is defective or does not meet your expectations, we are here to assist with a seamless resolution.
Contact Support
Email our customer service team at [email protected] within the return window, providing your order number and the reason for the return.
Receive Authorization
Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide the specific return shipping address for your region.
Pack and Ship
Securely pack the item in its original packaging including all accessories and manuals, then ship the parcel using a trackable courier service.
Inspection and Refund
After our technical team inspects the returned hardware for damage or missing parts, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing